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Support At Home news & updates
Support At Home is on its way but still change changing, visit this page regularly to keep up to date on new developments.11 June 2025
Support at Home Delay – How it Will Impact You
On the back of the recent Australian Government announcement to delay the launch of the Support at Home program until November 2025, a number of other changes will be implemented instead.
The changes take effect from 1 July and will affect all new and existing clients, including price changes due to indexed wage increases for support workers, and service agreements will be re-adjusted once more to align with the delays.
To help clarify what the path to Support at Home looks like, here’s what you need to know now:
1. Disregard all previous document related to Support at Home
If you have received a Support at Home Acknowledgement Letter and Support at Home Pricing Schedule in May 2025, you’ll simply need to disregard them at this time.
These documents will no longer be applicable due to the program’s delay.
2. July 2025 Pricing Update
From 1 July 2025, pricing will be adjusted to reflect:
- The Aged Care Worker CPI wage increase, and
- Rising service delivery costs.
The Home Care pricing structure will remain unchanged, with Care Management and Package Management fees not changing at this time.
Refer to our updated July 2025 Pricing Schedule for full details.
3. Income Tested Fee (ITF)
Anyone currently paying an Income Tested Fee (ITF), will continue as usual until 1 November 2025, as outlined in your letter from Services Australia.
After this date, the ITF will be replaced by the new Support at Home contribution model.
4. Already discussed Support at Home pricing with your Care Manager?
If you’ve already spoken with your Care Manager and given consent for the new Support at Home pricing, there’s no need to worry.
They will be in touch shortly to review the updated July pricing with you and answer any further question you may have.
5. Haven’t heard from Your Care Manager yet?
There’s no need for concern. Your Care Manager will be in touch soon to:
- Review your current budget,
- Explain the July pricing update, and
- Ensure your needs continue to be fully supported until Support at Home begins.
As new information emerges from the government, we’ll continue to keep you informed.
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4 June 2025
Support At Home has been delayed
In a surprise announcement today, the Australian Government delayed the launch of the Support at Home program set to commence on 1 July and instead, it will now commence on 1 November 2025.
The delay comes just weeks short of the initial planned launch date, and has understandably sparked questions.
The good news is that with 365 Care systems, team training and preparation already complete, our team's focus in the coming 24hrs and days ahead will be on supporting all new and existing clients to better understand what lies ahead.
Importantly, all clients can expect a smooth forward path with our dedicated Support at Home working group continuing to keep all informed and updated as information becomes available.
rest assured, services will remain uninterrupted, and we will provide more details about what to expect between now on November 1 over the next few days.
Government announcement here:
https://www.health.gov.au/ministers/the-hon-mark-butler-mp/media/new-aged-care-act-to-start-from-1-november