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Support At Home

Support At Home

Understand what's changing under Support At Home and how it will impact you!
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What's changing?

You could receive up $78k in home care funding, but most people will need to contribute towards the cost of care.

When?

Starting  1 July 2025, the Support at Home program will replace Home Care Packages and Short-Term Restorative Care schemes.

Who will it affect?

The rules are different for Grandfathered & Transitional participants. Scroll to learn more.

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Get the Quick Guide!

This easy-to-read Support At Home Quick Guide helps you quickly understand the new services categories, fees & costs, how budgets & co-payment will work and more!
Get your guide

Need to know

5 Key Changes That Could Impact You

You will pay less care management fees & no package management fees. 

Instead, you will pay a higher hourly rate for each service, with the overall result adding up to more service hours for most participants.

Download our quick guide for more
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With up to 8 Home Care Funding Levels, you can receive up to $78K each year to live independently at home.

You may also receive up to

  • $15k for Assistive Technology
  • $15k for Home Modifications
  • $12k for Restorative Care; and
  • $25k for End of Life supports

Clinical, Independence & Daily Living are new service categories - each with different fees.

Clinical services are covered in full by your home care funding, but Independence & Daily Living services will require some co-payment, depending on whether you are a full pensioner, part pensioner or self-funded retiree.

Download the Quick Guide for more on fees

Most people will need to pay towards the cost of home care under Support At Home

However, the rules are different depending on whether you are:

  • A Grandfathered participant - if you were approved for a Home Care Package before 12 September 2024  you won't need to pay fees any under Support At Home if you weren't already, and if you were paying some fees you, you'll be no worse off. Some people may even be better off.
  • A Transitional participant - if approved for a home care package after 12 Sept 2024 and before 1 July 2025, you will transition to the new Support At Home scheme and be required to pay some fees towards your care.
See our factsheets below for more details

All aged care funding assessments are now completed by a Single Assessment workforce

The new system aims to make it easier for older people to navigate the aged care system by offering one consistent assessment process even as needs change. Begin by registering with My Aged Care, and requesting an assessment. 

Visit www.myaged.gov.au  
Call 1800 200 422 

Mon - Fri 8am - 8pm
Saturday 10am - 2pm

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Get Started

Are you a Grandfathered or a Transitional participant?

Use these factsheets to easily under the rules for Grandfathered and Transitional participants, so you can understand how you'll be affected.

Grandfathered participants are those approved for a home care package before 12 Sept 2024, including those currently on the waitlist.

Transitional participants are those approved for a home care package after 12 Sept 2024 and before 1 July 2025.

Open factsheets here:

For Transitional Participants For Grandfathered Participants
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Your questions answered

For more information on how Support At Home will work, get this easy-to-read factsheet with all your most common questions answered. 

Get factsheet

There's more!

Even more helpful resources

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Is your current provider talking to you about Support At Home?

If not, maybe it's time to talk to us. We're eager to help!

Call now on 1300 365 248

 

Email our team