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Or simply call us:
1300 365 248
Want to know more about 365 Care?
Get our price list, service brochure, and promise to you, all in one easy pack.
How to compare home care providers
Your funding is close, so now’s a good time to choose who you’ll trust with your care.
Here are some things worth asking every provider you speak to.
Get all eight questions in our free factsheet that you can take into every conversation.
Ask what happens after hours
Life doesn’t stop at 5 pm. Ask who you can contact if something comes up outside office hours, and what the process is.
Check how you’ll reach them
Call centres can slow things down and lead to mix-ups. Ask if you’ll get direct phone access to your care manager and team.
Ask who’ll actually visit you
Some providers send a different carer each time.
Ask whether they use their own support staff or agency staff, so you’ll see familiar faces.
Understand what you’ll pay
Under Support at Home, most people contribute to their care. Get clear about your service options, and what fees you might have to pay.
My Aged Care also have a contributions estimator, which you can view here.
Insights & Resources
SupportAtHome
Personal care contributions end in October: Here's what’s covered
From 1 October 2026, approved personal care has no out-of-pocket costs. See what's covered and downl...
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Tips
How to apply for home care funding: A step-by-step guide
Learn how to navigate Home Care funding with ease, from registration to assessment, and get expert t...
Keep Reading
Advice
10 signs it’s time to be reassessed for higher Home Care Package funding
Learn the 10 signs that you may need more home care funding and how to get reassessed to ensure you ...
Keep ReadingGreat news! Your funding is nearly here
Join the Fast Track Program
Be ready the day funding arrives
Want to know more about 365 Care?
Get our price list, service brochure, and promise to you, all in one easy pack.
How to compare home care providers
Your funding is close, so now’s a good time to choose who you’ll trust with your care.
Here are some things worth asking every provider you speak to.
Get all eight questions in our free factsheet that you can take into every conversation.
Ask what happens after hours
Life doesn’t stop at 5 pm. Ask who you can contact if something comes up outside office hours, and what the process is.
Check how you’ll reach them
Call centres can slow things down and lead to mix-ups. Ask if you’ll get direct phone access to your care manager and team.
Ask who’ll actually visit you
Some providers send a different carer each time.
Ask whether they use their own support staff or agency staff, so you’ll see familiar faces.
Understand what you’ll pay
Under Support at Home, most people contribute to their care. Get clear about your service options, and what fees you might have to pay.
My Aged Care also have a contributions estimator, which you can view here.
Insights & Resources
SupportAtHome
Personal care contributions end in October: Here's what’s covered
From 1 October 2026, approved personal care has no out-of-pocket costs. See what's covered and downl...
Keep Reading
Tips
How to apply for home care funding: A step-by-step guide
Learn how to navigate Home Care funding with ease, from registration to assessment, and get expert t...
Keep Reading
Advice
10 signs it’s time to be reassessed for higher Home Care Package funding
Learn the 10 signs that you may need more home care funding and how to get reassessed to ensure you ...
Keep ReadingWhat's next?
Support for people on the waitlist
The Bridging Care Program
Want to know more about 365 Care?
Get our price list, service brochure and promise to you, all in one easy pack.
While you wait
Things you can do while you wait
Your funding is a couple of months away. A few steps now can make the wait easier and help you start sooner.
Work out your fees
Use the Support at Home fee estimator on My Aged Care to see what you might contribute.
Check for funding that comes sooner
Home modifications and assistive technology are funded separately and may arrive before your ongoing services.
Keep My Aged Care up to date
If your needs change, like a fall or a hospital stay, call 1800 200 422. It may change your priority.
Compare providers now
Read our guide to comparing home care providers so you're ready to choose when funding arrives.
Insights & Resources
SupportAtHome
Personal care contributions end in October: Here's what’s covered
From 1 October 2026, approved personal care has no out-of-pocket costs. See what's covered and downl...
Keep Reading
Tips
How to apply for home care funding: A step-by-step guide
Learn how to navigate Home Care funding with ease, from registration to assessment, and get expert t...
Keep Reading
Advice
10 signs it’s time to be reassessed for higher Home Care Package funding
Learn the 10 signs that you may need more home care funding and how to get reassessed to ensure you ...
Keep ReadingWhat's next?
Support for people on the waitlist
We'll help you through the wait
Services you can access now
Here are some free services that you can access while you wait for funding to come through.
Free visits from a friendly volunteer
The Aged Care Volunteer Visitors Scheme matches you with a volunteer who visits regularly for a chat and some company.
Support for carers
If a family member or friend helps look after you, they can get support too. Carer Gateway is a free government service offering counselling, coaching, peer support and help arranging respite, so carers can take a break.
A nurse on call, 24/7
Not sure whether you need a doctor? Call 1800MEDICARE on 1800 633 422 to speak with a registered nurse for free, any time of day or night. You don’t need a Medicare card, and they can point you to the right care near you.
A friendly chat when you’re lonely
FriendLine is a free and anonymous national phone and chat service for anyone 18+ who’s feeling lonely, socially isolated, or just wants to connect with a friendly volunteer.
What if your needs change while waiting?
Waiting for your Home Care funding to come through can take a while, and life doesn’t stand still while you wait.
If your health or personal situation changes, it’s important to update My Aged Care so you can get the proper level of care.
Keep reading for 10 signs that it's time to get reassessed.
Insights & Resources
SupportAtHome
Personal care contributions end in October: Here's what’s covered
From 1 October 2026, approved personal care has no out-of-pocket costs. See what's covered and downl...
Keep Reading
Tips
How to apply for home care funding: A step-by-step guide
Learn how to navigate Home Care funding with ease, from registration to assessment, and get expert t...
Keep Reading
Advice
10 signs it’s time to be reassessed for higher Home Care Package funding
Learn the 10 signs that you may need more home care funding and how to get reassessed to ensure you ...
Keep ReadingFAQ
Support at Home wait times: common questions
How long is the wait for home care under Support at Home?
Support at Home wait times depend mainly on the priority category shown in your assessment outcome letter.
My Aged Care estimated around 1 month for urgent and high priority, about 5–6 months for medium priority and 7–8 months for standard priority. These are estimates, not guaranteed dates, and they’re updated regularly, use the estimator above for the latest picture.
Why do home care wait times vary so much?
Home care wait times vary because Support at Home isn’t a first-come, first-served queue.
Funding is released through a national Priority System based on your priority category (urgent, high, medium or standard), your funding classification and the date you were approved.
So two people approved on the same day can wait very different lengths of time. Published figures also show waits differ between regions.
How does the Support at Home wait time estimator work?
The estimator uses the details you enter, such as your priority category, classification level and location, to show roughly how long you may wait for home care funding.
It’s based on the latest published government wait time data. You’ll find your priority category and classification in your assessment outcome letter or your My Aged Care online account.
How accurate is this estimator?
The tool uses publicly available data to give you an estimate of when you can expect your funding, but it's not a guarantee.
Home care wait times change as government funding is released and demand rises or falls, and your own circumstances can change too.
What can I do while waiting for Support at Home funding?
You don’t have to go without help in the meantime. Ask My Aged Care whether entry-level Commonwealth Home Support Programme (CHSP) services, such as domestic help or meals, are available in your area.
We can also connect you with support while you wait, including our helpful email content about free support, and our Bridging Care Program.
What should I do if my needs change while I’m waiting?
Contact My Aged Care on 1800 200 422 as soon as possible. If your needs have increased, for example, after a fall or a hospital stay, you may be able to have a support plan review or a reassessment, which could change your classification.
It’s best to report changes in health or mobility early rather than waiting for a crisis.
How can I get started with you?
We're always here to help. Whether you've just received your funding or want to learn more about our Bridging Care Program, head to our contact us page to get in touch.