YOU MAY NEED TO KNOW
Frequently Asked Questions
Where can I see all my available funding?
Each Monthly Statement has a snapshot of all your funding on the first page. It includes a list of all your funding types, such as your Ongoing quarterly home support funding, as well as other funds like Restorative care, and Assistive Technology funding if you are receiving these.
Each fund shows the total of any funding spent in previous months, the total amount spent this month, and the remaining balance for each fund.
Where can I see how much I need to contribute to my services?
You can see how much you pay for each service on Expenses page of your Monthly Statement, listed under 'contributions'. You will also be issued a seperate invoice for the full amount you will be required to pay each month.
When are my invoices for co-contributon payments due to be paid?
Invoices for your co-contribution payments will be issued each month together with your monthly statements, around the 15th of the month. Invoice are then due for payment the following month. For example, invoices issued on 15 February would be due for payment by 15 March.
Important reminder: Your first Support at Home statements and invoices for November have been issued later than usual due to system changes. November invoices are due for payment by 15 January.
Where can I see how much is remaining in my budget?
The remaining balance of your quarterly budget can be seen on the first page of your statement, which provides an overview of all your available funding. For each fund you receive - such as Restorative Care or Home Modification funding - you will also see the remaining balance on the summary page for each of those individual funds.
Any unspent funds are also set out seperately on an unspent funds page.
Where can I check what services I have paid for each month?
On the Expenses page of your statement, you will see each service listed includes the date of the service, the name of the service provider, and the details of the service cost. You will also see the amount you have contributed to your services in the contributions column, as well as the amount that has been paid from your support at home funding, listed under Government subsidy.
Care Mangement is listed as hours on my expenditure statement, but how many hours do I receive?
Ongoing care management includes the time spent by 365 Care to plan, coordinate, and review your care needs. Your expenditure statement reflects the hours used to do this, and as such, will vary each month depending on your needs. However, the cost of care management will not exceed 10% of your total funding subsidy.
What is the difference between 'provider-held' and 'government-held' unspent funds?
Prior to Sept 2021, client funding was held by the home care provider. Now, all funding remains with the government until we submit expense claims on your behalf each month.
As such, some people that have long held funds from prior to Sept 2021, will see these listed under HCP unspent funds as well as anu current unspent funds listed as Home Care Account.