Applying for a home care package can feel overwhelming at first.
Between government forms, new terminology, and long wait times, it’s easy to feel unsure about where to begin.
The good news? Once you understand the process, it becomes much more manageable.
We’ve supported older Australians and their families for years, so we know how important it is to make this journey clear and stress-free.
This guide will walk you through the steps to register, get assessed, and move closer to receiving the support you need.
Step 1: Gather your details
When you first register, you’ll be asked to share basic information such as:
- Your Medicare card number
- Date of birth and contact details
- Your home address
- Whether you identify as Aboriginal or Torres Strait Islander
- The types of services you think you’ll need
Getting everything together before you call or submit online with make the process much easier.
Step 2: Register with My Aged Care
Now, you're ready to register with My Aged Care, the government gateway to all Home Care services.
You can:
- Or, call My Aged Care on 1800 200 422 and they’ll talk you through the process over the phone.
Step 3: Apply for your in-home assessment
Once registered, an assessor will call you and arrange a visit
This person will call you to arrange a time to visit your home.
During the visit, they’ll ask questions about your daily life, health, and environment to understand what supports could help you stay safe and independent.
On average, it takes 6–8 weeks to receive your assessment. If you’re a high priority, it can be quicker. If there are more people waiting in your area, it may take longer.
Step 4: Your assessment outcome
After your in-home visit, you’ll either be approved for a Home Care Package or not.
If approved, you’ll go on the national waitlist until your funding is assigned. This can take time, but remember — the earlier you start, the sooner your place in the queue is secured.
Frequently asked questions about getting a Home Care assessment
How can I speed up the wait time to get an assessment?
Wait times can feel frustrating, but there are steps you can take to move things along:
- Call My Aged Care (1800 200 422) and ask which assessment organisations are operating in your region.
- Contact those organisations directly and ask how long people are currently waiting.
- Choose the organisation with the shortest wait time.
- Call My Aged Care again and request that your referral be directed to that organisation.
- Confirm with the organisation that they’ve received your referral.
This can save you weeks of waiting and help move things along.
How long does it take to get an assessment?
On average, it takes 6–8 weeks from when you register. If you’re considered high priority, it may be quicker. In some regions with more people waiting, it can take longer.
Can a family member or carer be there during the assessment?
Yes. You’re welcome to have a family member, friend, or carer with you during your in-home visit. They can provide extra information and support.
What if I’m not approved for a Home Care Package?
If you’re not approved, you may still be eligible for entry-level help through the Commonwealth Home Support Program (CHSP). Your assessor will discuss other options with you.
Do I need to have a doctor’s referral?
No, you can apply directly through My Aged Care. However, asking your GP or specialist to make a referral can sometimes help strengthen your application.
What happens after I’m approved?
You’ll be placed on the national waitlist until a Package is assigned to you. Once you’re assigned funding, you can choose a provider to manage your care.
What if my needs change while I’m waiting?
If your health or situation changes, you should call My Aged Care on 1800 200 422 and ask for a reassessment. This may increase your priority and help you get support sooner.
Do I have to pay for the assessment?
No. The in-home assessment is completely free.
